Asking the Right Questions Matters

You’ve done research, budgeted for upfront costs, and compared units, but can’t make sense of the different HVAC systems. Hiring the right contractor can help alleviate these concerns.

Asking the right questions is especially important if you have specific energy goals in mind.

Consider these questions:

1. Are you certified in HVAC installation, repair and maintenance?

2. Do you have insurance?

3. Do you have references I can speak with?

4. What are the indoor unit options for my home’s design and square footage? How many units do I need? How many of these systems has your company installed in the last few years?

5. Does my home’s design support ductwork, or are ductless systems the best option for me? What are the pros and cons of each?

6. What’s the temperature range this system can manage?

7. How does this system handle partial loads? (“Load” is the amount of heating or cooling needed to bring a space to a comfortable temperature.)

8. How frequently does the system need to be serviced?

What kind of maintenance does the system need? What kind of maintenance program do you offer?

9. What kind of utility cost savings can I expect comparing a splitductless heat pump system to a conventional HVAC system?

10. Will I need any supplemental equipment to achieve my energy usage goals?